Your front office,
automated.
Querive answers every customer, quietly catches the leads hiding in everyday questions, escalates the rest to your team, and chases new enquiries before they cool. Every hour, without adding headcount.
It only answers from what you have given it.
Live in an afternoon.
Answered from the listing and the pet policy. Nobody working. Saturday, 8:12pm.
Matched to real stock, then handed over when money needed approving. Tuesday, 2:40pm.
A real number from a real document. Editable in thirty seconds if it changes.
No form. No “someone will be in touch.” The visitor was never told.
Same agent, opposite behaviour. A lead is intelligence you gain. A ticket is a promise you made.
It doesn’t guess. It knows your business.
Every answer comes from your own knowledge base and catalog. Cited, current, never invented. When a question is worth more than an answer, it acts.
It knows the difference between a question, an opportunity, and a problem, and treats each differently.
It answers new leads before they go cold.
A new enquiry doesn’t wait for business hours. Querive replies within a minute, qualifies the person over WhatsApp or email, then scores and routes the lead. Nobody on your team touches it until it’s worth touching.
The sentence that costs the most deals is “we’ll get back to you in business hours.”
- Under 60 secondsDay, night, weekend, holiday.
- A real conversationQualified over a few messages, not a form.
- Scored and routedHot, Warm or Cold, with the full thread attached.
Thirty-eight seconds after the ad was submitted, on a Tuesday night. Three properties, a competitor’s fee, a complaint, and a booked call. Nobody was working, and the lead was already qualified.
Every lead goes exactly where it should.
Pushed to sales with the full summary
Automatic follow-up with a booking link
Long nurture that keeps you top of mind
Live in an afternoon, not a quarter.
Around seventy per cent of your inbox is a question you have already answered somewhere. Point Querive at wherever that answer lives, and it starts the same day.
Feed it what you know
Point it at your website, upload what your team already looks things up in, and add what you offer: listings, products, services.
Set the boundaries
Name it, match your colours, and decide what it must never answer without a human. Refund limits, regulated advice, anything you’d rather it declined.
Test it until you trust it
Ask it the ten questions your customers actually ask. When it gets one wrong, fix the passage behind it and ask again.
Embed and go live
One line of script on your site, on every page. Search takes a key and a container of its own.
The only step that matters is the third one. Watch it be wrong once, fix the sentence that caused it, and you will know exactly what your customers are getting.
Four things that are true on day one.
When the AI stops, your team already knows everything.
Querive handles the routine on its own. When something needs a person, it hands over with the transcript, the customer’s history, the ticket, and a summary of what happened.
A live conversation in the console. The AI is still replying, and the team can take over in one click.
Escalations the agent raised, each already categorised and prioritised for the team.
The Leads board, worked by sales. Support works the Escalations board alongside it.
- Knowledge base with passage-level editing
- Catalog management and imports
- Every conversation, filterable and searchable
- One-click removal of a visitor’s personal data
- Activity feed attributing every change to a person, the system, or the AI
- Roles and team access
- Multiple businesses in one login
- Usage and cost, traceable to a single conversation
Every one of these is a record you can point at later. Who changed the refund policy the agent has been quoting, and when.
Your customers never meet Querive.
Name it, colour it, and write how it speaks. Your visitors experience a member of your team, not a chatbot with someone else’s logo in the corner.
30 days from delivery, unworn and with tags attached. Change of mind is fine, though return postage is yours. If the item is faulty we cover postage and refund in full.
One knowledge base, two surfaces. Same grounding, same branding, nothing to keep in sync.
- The agent’s name
- Accent colour and position
- Welcome message
- Tone of voice
- What it says when it doesn’t know
- Which sites each key works on
And the lines it must never cross. Refund limits, regulated advice, anything you’d rather it declined.
<script src="https://cdn.querive.com/widget.js"
data-api-key="qrv_live_…"></script>One line for chat. Search takes a key and a container.
The only place Querive appears is your invoice.
Wherever your customers already are.
Querive answers on your website today. The next moves are the places your customers already talk to you, and the systems your team already works in.
Straight into your CRMIn build
Qualified leads and their transcripts pushed into Salesforce, HubSpot or Pipedrive, with the Hot, Warm or Cold band carried across so a lead arrives already prioritised.
WhatsApp and MessengerPlanned
The Lead Engine already reaches out on WhatsApp. Next it answers there too, so a customer who messages your business number gets the same grounded reply.
A voice agentPlanned
The same knowledge base and catalog, answering the phone. One place to teach it, every channel it speaks on.
Everything above is what’s next. Everything else on this page works today, and you can watch it work on your own knowledge base in about fifteen minutes.
Right now, an enquiry lands and waits until morning.
Your front office should run
without you running it by hand.
We’ll ground Querive on your own knowledge base and show you what it does with the questions your customers actually ask.
Fifteen minutes. Your documents. No commitment.